预订文员/领班

Ensure a high level ofproduct knowledge of the hotel and the local area.
确保对酒店产品知识的了解和对酒店周边环境的熟悉。
Ensure a sales attitude isadopted at all times and maintain an awareness of all sales opportunitieswithin the hotel. Liaise and follow upwith support departments.
时刻保持销售者的理念，不放弃任何一个销售酒店产品的机会。保持与相关部门的紧密联系。
Develop and maintain a highlevel of communication with all major sources of business and adviseReservation Manager of feedback where necessary.
形成并保持与主要客源的良好沟通，在必要时给预定部经理反馈建议。
Ensure that allcorrespondence has been filed accordingly, with correct and up-datedinformation.
确保所有的文件都按照正确及最新更新的信息整理有序。
Maintainand update guest history and marketing database in accordance with thereservations procedures manual.
按照预定流程及时维护和更新客史及市场数据。
Comply with all systems andprocedures as laid down by the Reservation manager.
遵从预定部经理制定的所有制度和流程。