Groups & Events Manager 团队会议经理

Direct
receipt, qualification and coordination of event & group requests (incl.
leads, RFPs, etc.) defined by their direct supervisor.
直接接收、评定和协调来自直接上级的订单(包括信息，RFPs等)
Handle
requests according to the relevant standards within a maximum of 4 (business)
hours of its receipt.
在接到订单后4（工作）小时内按章相关标准处理请求
Apply
the Kempinski MICE SOP’s from group enquiry to contracting.
将凯宾斯基MICE执行标准从集团要求落实在合同中
Ensure
the ideal and most effective utilization of the meeting and conference rooms.
确保最理想和有效的利用会议室和多功能厅
Carry
out site inspections with potential MICE clients in coordination with the Field
Sales department.
配合销售团队发掘潜在MICE客户
Raise
up sell possibilities to meet and surpass Group & Event budget goals.
提升业绩以达到并超出会议收益目标
Thoroughly
input, supervise and maintain the requests in the Opera & Delphi System
according to the data input standards.
根据相关标准监督并维持Opera
& Delphi系统中的输入
Create activities to ensure
on-going maintenance of bookings.
创造新意以保持并增加预定
Generate proper proposals and
contracts.
创建恰当的报价书及合同
Follow up on sent out proposals
within 24 hours (1 working day) to ensure the client has received the
information and to clarify possible questions and issues.
4小时内（一个工作日）追踪已发出的报价书，以确保客户已收到并清楚细节
Handle the enquiries until
conversion to definite bookings including negotiation, contracting, and site
inspection before handing over to the Group & Events Manager (or to the
Groups & Events Coordinator).
处理客人的疑问包括谈判、签约和视察直到确认预定转交给团队会议经理（或团队会议协调员）
Ensure a proper handover of the
converted business to the Groups & Events Manager / Groups & Events
Coordinator with all relevant information forwarded.
保证相关信息全部转交至团队会议经理或团队会议协调员
Introduction of the Groups &
Events Manager / Groups & Events Coordinator to the client.
将团队会议经理或团队会议协调员引见给客户
Conduct exit interview with
important customer after their Groups & Events – asking for future business.
会议后回访客户，以求日后合作
Cross-sell to other hotels within
the Kempinski Group.
交叉销售至其他凯宾斯基酒店
Conduct regular competition
checks.
常规竞争检查
Review monthly results and
forecasts to recommend and execute activities required to ensure
the hotel increases the market
share.
审核每月的真实收益和预期目标，推荐并执行相关活动以确保酒店市场的增长
Proper maintenance of LOS/CAN and
TUD business.
维持与LOS、CAN 和 TUD客户的关系
Performs any other duties as
assigned to them by management.
执行分配给他的任何其它管理职责
Bid a fond farewell to all event
clients and complete follow up on all outstanding balances.
欢送客户，表达对客户的欣赏，跟进为清余额
Follow all department guidelines
on the outlining and collection of advance deposits and final payments OR the
clear arrangements for credit accounts with the Credit Manager.
遵守所有部门的指导方针、预收订金、确认所有付款、以及向相关人员详细安排付款事宜