宴会厅主管 Banquet Supervisor

CustomerService宾客服务
· Ensure the delivery of brand promise and provideexceptional guest service at all times.确保所有员工遵循品牌承诺并始终提供优异的对客服务。· Provide excellent service to internal customers inother departments as appropriate.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。· Handle all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。· Maintain positive guest and colleague interactionswith good working relationships.与客人和同事保持基于良好工作关系的互动接触。· Establish a rapport with guests maintaining goodcustomer relationships.与客人建立并保持良好的客户关系。
· Spend time at conferences and banquets (during peakperiods) to ensure that they are managed well by the respective colleagues andfunctions to the fullest expectations.
在宴会厅和会议室区域花时间巡视（高峰时段）以确保员工很好地管理宴会区域并使各个宴会项目达到最佳满意度。
Operational 营运
· Ensure that minimum brand standards have beenimplemented.确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。· Embrace all the standard of Niccolo Hotels Global expectations遵循执行全球尼依格罗酒店期望值。· Work closely with other Managers in a supportive andflexible manner, focusing on the overall success of the hotel and thesatisfaction of hotel guests.以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。· Ensure that Conferences and Banquets colleagues workin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.确保会议宴会部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。· Ensure that Banquet storage and Audio Visual areasare neat and organised, including the proper storage of props, and equipment.确保宴会仓库和音响视听设备区的整洁有序，包括对装饰品和设备的妥善储存。· In the absence of Conference and Banqueting Manager,conduct daily pre-shift briefings to colleagues on preparation, service andmenu.会议宴会经理不在岗时，就每日的准备、服务和菜单为员工召开班前例会。· Assist the Catering Sales team with creativesuggestions and ideas.帮助宴会销售部提出富有创意的建议和想法。· Liaise with the Kitchen and Beverage Department ondaily operations and quality control.针对每日营运和质量控制与厨房及酒水部门密切沟通。