水疗&健身中心经理 Spa &Health Club Manager

Responsible for coordinating spa and health
club guest service, including spa and health club operation
负责协调Spa和健身中心的宾客服务工作，包括Spa和健身中心的整体运营
KEA(Kempinski Experience Assessment)audit
results are 85% and above.
凯宾斯基体验评估的审计结果是大于等于85%。
GSS (Guest Satisfaction
Survey) results are rated on an average with “5” and above.
顾客满意程度调查的平均评分为“5”或以上。
The work plan of the spa and health club is made and managed
水疗和健身中心的工作计划的制定和管理
Customer service system, process standards continue to optimize, to
ensure high quality customer service
对客服务制度，流程的标准不断优化，保证对客的高品质服务
Team building, service skills and etiquette training for department
employees
部门员工的团队建设，服务技能及礼仪培训等
Make all sales plan and lead the team to finish the budget
制定部门所有销售计划，并带领团队完成完成预算
Inspect facilities to ensure normal operation
巡视各种设施，确保营业的正常营业
We can effectively analyze the consumer groups of health club and spa to
ensure that we provide targeted promotional activities
可以有效的分析健身中心和水疗的消费群体，确保我们提供有针对性的促销活动
Can effectively manage the fitness center and spa off-season
可以有效的管理健身中心和水疗的淡旺季
Excellent management skills, good
at managing and motivating employees
卓越的管理能力，善于管理和激励员工
Control department cost reasonably
合理的控制部门的成本