Front Office Manager 前厅部经理

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and Aman Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
管理前厅部的日常运作，确保工作与服务质量达标，按照安缦集团与酒店标准向客人提供最佳最大化服务。执行人力资源管理的职能，对员工进行筛选、培训、辅导和开展奖励计划，以便最大程度的提高员工业务水平。严格遵守对客服务标准，以便最大程度的满足客人的服务需求。
Manages the priorities and establishes and/or implements operating procedures and standards. Also completes financial management tasks, such as setting and adhering to a budget. Furthermore supports their staff and performs the other duties when required.
梳理工作任务的轻重缓急，建立并实施部门运营程序和标准。同时，完成部门财务管理任务，如：制定与遵守部门预算。另外，对部门员工给予工作支持，并执行其他酒店要求的工作任务。
Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商业管理或相关的学士学位。
4 - 5 years at least of relevant experience or an equivalent combination of education and experience.
4-5年同岗位工作经验，或具有与此相当的教育与工作经验结合的背景。