前台主管

Duties and Responsibilities工作职责
· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front officeoperations during assigned shift including:
· 在当班期间监督前厅部运营情况，包括：
o Maintenance of guestinformation
o 维护客户信息
o Maintenance of informationabout local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he publicaddress system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with seriouscomplaints
o 协助解决严重投诉问题
· Supervise cashiering activitiesduring shift including:
· 在当班期间监督收银活动，包括：
o Cash handling and bankingprocedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in creditpolicies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cashsecurity procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
· Works with Superior and HumanResources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。