行李员

1.
Bell person must attend
daily briefings conducted by the duty chief/Chief Concierge at the beginning of
each shift
行李员每日上岗前要参加由礼宾部经理和主管主持的简报会
2.
Greet all arriving and
departing guests with a smile and eye-contact
用微笑和目光接触问候所有抵店和离店的客人
3.
Deliver and collect
baggage for arriving and departing guests and groups
使礼宾部经理和领班 知道客人需求和偏好
4.
Give guest an
introduction to the facilities in the guest room, i.e. air-conditioning
control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming
the guest
为所有住店客人介绍客房设施,例如:空调控制,电灯开关,保险箱,电视,电话,衣橱等
5.
Check closets and
drawers to see if guest have forgotten items when collecting luggage
在收取行李时检查壁橱和抽屉确认客人没有遗留物品
6.
Log all deliveries to
guest rooms
登记所有递交给客人的物品
7.
Give careful attention
and assistance to disabled guests
给予残疾客人以特别的关注与帮助
8.
Accept baggage that
guest may wish to keep in storage, issues claim ticket and record in the Record
Book accordingly
接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记
9.
Have thorough knowledge
of all hotel facilities and hours of operation, to be able to respond to
guests’ questions correctly
熟悉饭店所有设施、营业时间，能够正确回答客人的提问
10.
Answer the telephone
promptly and courteously
迅速地、彬彬有礼地回答客人的电话
11.
Maintain operating
equipment in good working order
维持营业设备良好的工作状态
12.
Keep working areas neat
and tidy at all times
随时保持工作区域的干净与整洁
13.
Undertake assignments as
delegated by your superiors
完成你上级委派的任务
14.
Escort Guests and
visitors to areas in and around the Hotel.
协助维持酒店主要入口处交通、 停车秩序