主动与客人情感联系,通过使用授权来创造一个难忘的经历,确保所有的客人得到个性化的友好的有效的入住和离店,根据酒店的要求和规定进行财务操作,协助客人解决疑问,和把握好每个机会去满足客人
Welcome Desk Agent must at all-time actively engage with guest while creating memorable experience by using empowerment. Ensure all the guests receive a personalized, friendly and efficient check-in and check-out, process all payments according to established hotel requirements and police, assisting with guest with queries and handling guest opportunities to achieve guest satisfaction
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场
Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next
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