大堂经理 Duty Manager

负责解决当班期间发生的安全问题。
负责监督前台接待员及时准确地完成本职的日常工作。
要确保日常电脑报告的完成。
负责向其它班次协调交班记录上需要沟通的事项。
在当班时间根据需要协助前厅部所有岗位的工作。
根据需要协助解决客人的投诉和问题。
要始终密切关注饭店的运作和发生的所有事情。当班期间，必须巡视饭店的各个公共区域和各部门。
Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty
To ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
To ensure that computer reports are done as scheduled.
To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
To assist all area in the Front Office Dept. whilst on duty as required.
To assist as required/requested with the solving of any guest complaints/upsets.
To ensure that you are constantly aware of and ‘up-to-date’ with all happenings and operations within the hotel It is vital that you have an obvious presence throughout the hotel, and be visible public areas whilst on duty.