Public Area Assistant Manager 助理公共区域经理

Position Overview 岗位概述：
Public Area Assistant Manager provides the highest standard of Capella in the curation of a luxury comfort experience to all guests.
公共区域副理严格遵循嘉佩乐高端服务标准，致力于为宾客打造奢华舒适的入住体验。
The individual is responsible for the upkeep and cleanliness of all guest areas and ensures that they meet the highest standards of the hotel.
负责所有公共区域的维护与保洁工作，确保区域环境符合酒店最高标准。
The Role 岗位职责：
o Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values, and vision, to create an amazing experience for our guests and team members
秉持高标准服务，践行嘉佩乐品牌理念与价值观，为宾客及员工打造优质体验。
o Responsible for the cleanliness standards of the public guest area and the back of house area of the hotel.
负责酒店公共区域及后勤区域的环境卫生管控工作。
o Responsible for the performance of the Public Area Attendants by coordinating the daily tasks, providing supervision, training, and guidance to ensure highest level of cleanliness according to the hotel’s standards.
统筹安排公区保洁员日常工作，开展监管、培训与指导，确保环境卫生达标。
o Maximises operational efficiency by performing timely inventory check to ensure adequate supplies and that equipment are well-maintained in good working condition.
定期盘点物资，保障用品充足、设备完好，提升整体工作效率。
o Ensures that the pantry is kept clean and always organised. All cleaning equipment, supplies and chemicals are property stored, handled, and correctly labelled.
始终保持储物间整洁有序，清洁设备、用品及药剂规范存放、使用，并张贴清晰标识。
o Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
督促全员重视 LQA 与福布斯评审标准，保障审核及服务工作表现优异。
o Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
及时掌握酒店服务、活动及促销动态，同步相关变动，确保员工能为宾客提供准确资讯。
o Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedbacks to improve performance.
营造和谐的工作氛围，为员工提供支持；给出建设性意见，指导员工提升业务能力。
o Addresses team members’ concerns and suggest initiatives to improve operational efficiency.
倾听并处理员工诉求，提出优化方案，提升运营效率。
o Foster a positive working environment for all team members and check in regularly to ensure team members satisfaction and maintain strong working relationships within the. Give praises and encouragements for good performances.
打造良好团队氛围，定期与员工沟通，关注员工状态，对优秀表现予以表扬激励。
o Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
充分授权员工履职尽责，力求服务超越宾客期待；合理分配工作，跟进工作进度与反馈。
o Report any issue or damages and breakdowns found on the assigned floors to the coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.
及时向协调员上报区域内设施故障、损坏问题，跟进维修工单，同步更新相关状态。
o Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
处理各类服务问题，按规定录入系统上报，及时处置并跟进整改与服务补救工作。
o Establishes and maintains strict compliance to work place safety and security policies set by the hotel.
严格落实酒店各项职场安全与安保管理制度。
Talent Profile 能力&技能需求：
o Service-oriented with strong interpersonal and communication skills.
良好的沟通及人际交往能力。
o Computing skills.
计算机技能。