前厅部经理 ID66276

Modifies working methods to comply with the brand philosophy
修整工作方法来符合品牌理念
Ensures that the appropriate information is given and received by his/her team, to and from the other departments
确保各个部门之间信息传达的及时性和准确性
Anticipates needs and organizes recruitment for the team
预期人力的需求并且为部门组织招聘人员
Leads and motivates the team to create a good working atmosphere
指导并且激励我们的团队去创造一个良好的工作氛围
Ensures that invoicing and cash operations procedures are respected
确保遵守发票和现金的操作程序
Draws up the annual budget for the department, analyses results and implements any corrective actions required
制定部门年度预算，分析年度报告并执行实施任何纠正性措施
Manages the department's headcount for optimum efficiency
管理部门编制优化效率
Is regularly available in the hotel lobby and reception
经常在大堂和前台接待巡视
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
在客人抵达和整个住店期间，和客人建立良好的关系从而来提高忠诚度
Handles any guest complaints that are not settled directly by members of the team
处理任何其他同事解决不了的顾客投诉
Informs guests about the formalities, any special conditions relating to their stay and the services available
及时告知客人他们需要完成的手续和任何关系到他们居住和服务的特别情况
Communicates with the other departments
做好和其他部门的沟通
Formalizes instructions as necessary and supervises their application
根据需要的制定出书标准指示并监督员工的工作