值班经理/宾客服务经理

1、 Conducts
daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡视以确保LQA在对客服务中被遵守和执行。
2、 Attends to referred and handles guest
enquiries in a courteous and efficient manner and reports guest complaints or
problems to next level supervisor for necessary action and assure follow up
with guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
3、 Ensure
loyalty/VIP procedures are being met or exceeded on a daily basis for all
loyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
4、Presence in
the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure
both colleagues and facilities/equipment are in good condition.
工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。
5、Seeks feedback on guest satisfaction and resolves problems in accordance
with our Mission Statement and philosophy of talent empowerment.
寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。
6、Carries out any other reasonable duties and responsibilities as
assigned.
完成任何其他合理的职责和被指派的职责。