宴会厅领班/主管

1、In the absence of a Manager,
conducts shift briefings to ensure hotel activities and operational
requirements are known.
当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。
2、Endeavour to resolve all
complaints during shift and logs all complaints in log book for further follow
up.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
3、Build and maintain positive
relationships with all internal customers and guests in order to exceed their
needs.
与所有的酒店客人建立并保持积极的关系。
4、Take action to address these
needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
5、Maintain a high level of
product and service knowledge in order to explain and sell services and
facilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。