前台领班/接待

1、Efficiency of check in/check out process,accuracy in retrieval of guest data and billing.
确保入住及离店手续的效率性，确保客人信息与账目的准确性。
2、Management of the guest serviceexperience / personalization.
确保个性化服务以提升客人体验。
3、Ensure the credit card date safety & guest information data safety.
保证信用卡信息安全及客人信息安全。
4、Ensures high standards of personal presentation & grooming.
确保始终都有高标准的个人形象和仪容仪表。
5、Ensures the receptionist operate withsuitable sales attitude, and that all talents are aware of the Hotel’sfacilities, services and focal selling points to professional present to guest at every appropriate opportunity.
确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。
6、To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案。