F&B Services Supervisor（Expatriate)

*此岗位面向外籍人士
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o Outlet equipment is clean
o Equipment is sorted and stored
o Glassware is polished
o Flatware is polished
o China is clean
o Waiter stations are prepared
o Cutlery is placed for buffet and table service
o Tables are set
o Reservations are read and familiarized
o Special occasions are ready
o Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
o Guests are greeted and seated
o Daily specials are explained and upsold
o Food orders are processed accurately
o Trays and tray jacks are effectively used
o Food orders are taken quickly
o Payment methods are handled accurately
o Working areas are cleaned and re-set quickly
o Bar is clean
o Used ashtrays are regularly cleaned
o Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned