总经理助理

Bachelor’s Degree in Hospitality Management, and English preferredExcellent verbal and written communication skills in both Chinese and EnglishProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Professional appearance and demeanorAbility to problem solve, both individually and as part of a teamResponsive and proactive approach, with strong follow-through skillsAbility to work under deadline and pressureStrong attention to detail, highly organized and strong time management skillsAbility to multi-task and prioritizeBe trusted to deal with confidential issues (both personal and business)Proven ability to be a team playerGo-getter attitudeThe ability to thrive within a fast-paced environment with little or no instructionProven ability to anticipate the needs of an executiveProficient in MS and Office 365 with the ability to assist with basic troubleshootingCultivate a healthy and collaborative working relationship with the leadership team to align the internal communicationTo collect information, and develop quality programs so as to increase productivity, which will, in turn, improve guest and employee satisfaction, and meet the company’s business objectives. KEY RESPONSIBILITIES1. Ensure quality function is aligned with Ritz-Carlton corporate standard and requirement2. Ensure all quality information are documented, summarized and communicated3. Lead all departments to achieve quality goals4. Partner with operation departments to achieve their revenue goals through quality initiatives5. Participate in project teams to develop and implement quality strategies and plans.