餐厅经理 Restaurant Manager

§ 确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental Operations Manuals.
§ 定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
§ 与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
§ 达到月度和年度个人目标和餐厅营业收入。
Achieves the monthly and annual personal target and the outlet’s revenue.
§ 协助餐饮部年度经营计划的准备工作。
Assists in the preparation of the Annual Business Plan for Food and Beverage.
§ 协助进行月度的再度预测，适当的时候让各个部门经理参与其中。
Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate.
§ 确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
§ 协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
§ 确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
§ 与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
§ 不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
§ 确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
§ 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
§ 监督餐厅的服务和餐饮标准。在必要的地方，与餐厅副经理、行政副总厨和厨师长一起实施正确的措施。
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
§ 与行政副总厨共同对餐饮营运进行频繁而全面的检查。
Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
§ 经常查证餐饮准备中仅可用新鲜的产品。
Frequently verifies that only fresh products are used in food and beverage preparation.
§ 帮助行政总厨/行政副总厨提出富有创意的建议和想法。
Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas.
§ 监督对所有运营设备和营业用品的月度盘点。
Conducts monthly inventory checks on all operating equipment and supplies.
§ 针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen and Beverage Department on daily operations and quality control.
§ 对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
§ 确保餐厅的前、后区域的洁净有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
§ 与客房部配合，确保严格执行既定的清洁计划。
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.