值班经理 Duty Manager

1.Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
2.Assists to ensure the Front Office operates successfully and efficiently in accordance with Kempinski Hotels Corporation brand standards.
协助确保前厅部能按照凯宾斯基集团的标准顺利并高效地运行。
3.Assists to ensure that all daily VIP rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
协助确保每日的贵宾、特殊客人、长住客的房间在客人到店前的封闭状态并保证礼品能适时适当的配置。
4.Assists to ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed.
协助确保房间能按照客人的到店时间提前封闭并及时通知客房部。
5.Works closely with Housekeeping and Engineering Departments to ensure that rooms are blocked accordingly for maintenance.
与客房部及工程部保持紧密的联系以协助确保房间能得到及时的封闭及维护。
6.Assists to ensure strict control of room keys for guests and other departments.
协助确保对客用及其他部门所用客房钥匙的严格管理。
7.Assists to ensure that all floats (Front Desk, Assistant Manager, Concierge etc.) are used appropriately in accordance to Policies & Procedures set by the Hotel and that personnel with access to floats comply with Corporation Policies & Procedures established by Finance.
协助确保整个前厅部（包括前台、副理、礼宾部等）资金运转能够按照本酒店及酒店财务部所制定的政策及程序实施。