行政楼层接待员

Shangri-La, Yiwu 义乌香格里拉
Located at the heart of Yiwu business center, Shangri-La, Yiwu is near the world-famous Yiwu International Commodity City. The hotel features 362 guestrooms and suites, as well as 136 serviced apartments. Shangri-La, Yiwu offers guests an exceptional dining experience. Brown Sugar restaurant comes to life with made-to-order Asian and Western dishes. Live cooking stations provide an array of international delights at buffet restaurant Yue Xiu Wok. From the Lobby Lounge, guests can enjoy relaxing moments. There is a 2,000-square-metre and 12-metre-high pillar-less Grand Ballroom, which comfortably accommodates 1,000 guests for banquets. There are also 11 other function rooms of varying size, some of which provide natural daylight.
义乌香格里拉位于高达215米的义乌世贸中心，毗邻与世界小商品贸易的国际商贸城。酒店坐拥362间48平米以上的客房和136间服务式公寓。酒店设有三间餐厅，为客提供非凡的餐饮体验。红堂特色餐厅提供各国风味美食；越绣灶自助餐厅大厨现场烹饪提供当地与国际美食；大堂酒廊是宾客享受下午茶的理想之所。位于酒店三楼的2，000平米无柱式大宴会厅挑高12米，可举办超过1,000人的宴会活动。酒店还设有11间不同大小的多功能厅，其中部分还配备自然采光。
 
We are currently looking for a Service Associate – FO (Horizon Club) to join our team.
 
1.      Is familiar with all happening in the hotel, arrivals, departures and see-offs of guests staying in-house.
2.      Checks all “Profile of Guest Preference” requests and preferences are acted upon prior to guests’ arrival.
3.      Assists in setting up the service counters and table setting for breakfasts and evening happy hours.
4.      Ensures the Lounge as well as buffet area are kept clean and tidy at all times throughout the day.
5.      Assists guests in airline reservation/confirmation, transmitting faxes, handling of messages, transportation arrangements, city tours, restaurant reservation.
6.      Maintain a record of guest feedback and takes remedial action to resolve problems.
7.      Ensures to communicate to other department pertaining to guest complains and guest request.
8.      Assumes other duties as assigned by the Horizon Club Manager
 
We are looking for someone who:
 
1.   Has a  good grasp of both written and spoken English
2.   Communication skills
3.   Takes ownership and initiative
4.   Knowledge of computer
5.   Able to work flexible hours.
 
 工作概述：
1.  掌握酒店内发生的所有状况，客人抵达， 离店， 欢送住店客人。
2.  检查所有的“客人喜好档案”的要求，并在客人到达之前根据这些要求准备好。
3.  帮助布置服务柜台，早餐和晚间欢乐时光的餐桌摆放。
4.  确保酒廊和自助餐区域始终保持干净整洁。
5.  帮助客人确认预定机票，收发传真，处理信息，安排交通，城市旅游，饭店预定。
6.  做好客人反馈的记录，并且通过补救行为来解决问题。
7.  与其他部门沟通，确保客人的投诉和要求得到及时回复。
8.  完成豪华阁经理安排的其他任务。
 
 岗位要求：
1.  良好的英文口语及书写领会能力
2.  善于交际
3.  有主人翁精神和主动性意识
4.  电脑知识
5.  能适应酒店的工作时间
 
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