总机接线员 Telephone Service Agent

Offer the hotel guests the best and high quality service through courteous and proper telephone etiquette through proper telephone procedures.
运用礼貌且适当的电话礼仪接听所有来电，并对客人提出的合理要求提供优质高效的服务。
Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc…
了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。
Deliver messages and handle requests and questions from guests.
发送留言并处理客人的要求及问题。
Take In Room Dining order for guests.
能够准确为客人提供客房点餐服务。
Acknowledge of reservations and PMS procedures. Know room reservation and cancellation procedures.
了解与预订和酒店所用管理系统相关的工作知识。了解预订以及取消的程序。
Handle all wake-up call requests accurately.
正确处理所有叫醒服务要求。