Concierge Supervisor 礼宾部主管

岗位职责:
Supervises the bell staff as they greet and escort arriving and departing guests in a friendly, courteous manner and from their accommodations, transports their luggage, and acquaints each new guest with their room location and features. Carries out any other reasonable duties and responsibilities as assigned.
督促礼宾员热情友好的帮助客人提携行李，引领客人到房间及提供其它服务。完成交给的其他工作。
任职资格:
1. Over 2 years of related working experience, preferred on a similar position within a similar quality hotel.
2 年以上相关工作经验，有同等质量酒店相似岗位工作经验者优先考虑。
2. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
3. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
4. Ability to effectively deal with internal customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
擅长于处理宾客关系，能快速有效的应对各种问题。
5. Ability to effectively supervise people.
能有效的监督管理礼宾部员工。
6. Ability to effectively communicate verbally in English.
能有英语进行沟通。
7. Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
一定的英语阅读能力确保能获取行李牌上的信息，以及托运行李上的相关信息。