前厅部经理 Front Office Manager

负责管理前厅部的运营，通过产品质量标准管理来确保宾客收到最佳的服务水准并达到度假村的目标。通过对工作人员的选拔，培训，辅导和奖励计划的实施，以最大限度地提高员工对宾客服务的标准，并坚持以客户服务标准，以最大限度地提高客户满意度。
Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all resort guests according to the resort’s objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.