楼层主管

Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房
Work closely with the Reception to ensure correct room status at all times.
与接待部门密切合作确保任何时间内正确的房
Ensure highest standard of cleaning in assigned areas
确保所分配的区域的高度清洁
Ensure guest privacy is respected when DND status is displayed
确保在“请勿打扰”状态下客人的隐私被维护
Supervise turndown service
监督夜床服务
Responsible for strict key control
负责钥匙的严格控制
Inspect regularly guestroom corridors and public areas when required.
对客房的走廊和公共区域进行常规检查
Report maintenance issues promptly to Engineering
迅速向工程部汇报维护活动
Ensure compliance of Lost & Found procedures
确保依照失物招领程序办事
Keep floor linen rooms neat and tidy
维持楼层布草房的干净和整洁
Monitor productivity of the unit
监督单元工作效率
Prevent and resolve grievances
避免和调解抱怨
Resolve disputes
解决争端
Facilitate multiskilling
鼓励员工掌握多技能
Ensure a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁
Ensure all reporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务
Conduct periodical training to all room attendants to ensure consistent high standards in cleanliness and service of Guests Rooms.
指导阶段性培训确保客房的高度整洁及高标准服务
Responsible for the Technical and Cleaning Standards of both Room Attendants and Turndown attendants
负责客房服务员及夜床服务员达到技术和清洁标准
Be integrity. Provide valid personal information & materials; No misconduct record.
为人诚信，提供真实有效的个人信息，无不良刑事行为记录
It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of
responsibility.
此职位描述目的是介绍该职位重要的职责范围而非所有工作内容