酒店经理

* 确保所有宾客服务人员遵守品牌承诺，始终为客人提供超出其期望的服务。
Ensures that all Guest Services associates deliver the brand promise andprovide exceptional guest service at all times.
*确保所有宾客服务人员都能熟知酒店的产品和服务。
Ensures that all Guest Services associates are familiar with the hotel’sproducts and services.
* 确保客人满意度调查（Hysat）得分能达到或超越公司目标。
Ensure that Guest Satisfaction Survey (Hysat) scores are achieved orexceeded according to corporate targets.
*通过礼貌有效的方式处理所有客人及内部客人的投诉和要求，并确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in acourteous and efficient manner, following through to make sure problems areresolved satisfactorily.
*在高峰时段把时间花在酒店前场区域，确保该区域各团队流畅运作，并遵守品牌承诺。
Spends time in Front of House during peak periods to ensure that areasare managed well by the respective team and delivers the brand promise.
*通过使用一专多能和灵活排班的方式，最大限度发挥员工的生产力，从而实现酒店的财务目标和满足客人的期望。
Maximises associate productivity through the use of multi-skilling,multi-tasking and flexible scheduling to meet the financial goals of thebusiness as well as the expectations of the guests.
*与总经理和销售总监密切合作，通过适当的收益管理、增值销售和控房管理活动使房间销售和收入最大化。
Maximises rooms’ sales and revenues for the hotel through appropriateyield management, upselling and inventory management initiatives, and workingclosely with the General Manager and Director of Sales.
*协助编制年度商业计划。
Assists in the preparation of the Annual Business Plan.
*经常对客房、公共区域进行彻底的检查，保证它们干净整洁及得到相应保养。
Conducts frequent and thorough inspections of guest rooms, public areas to ensure cleanliness and upkeep.
*确保每天预留当日到达的VIP房间、特殊要求的房间和长住房间，并通知客房部，保证每间房都准备妥当。
Ensures that all daily arrival V.I.P. rooms, special request rooms, andlong stay guest rooms are pre-blocked in advance, that Housekeeping is notifiedand that each room is prepared.
*通过培训、辅导和/或指导，使每一员工的技能得到发展并使其发挥最高的工作效率。
Maximises the effectiveness of associates bydeveloping each of their skills and abilities through the appropriate training,coaching, and/or mentoring.
*通过培训、辅导和/或指导，使每一员工的技能得到提高并使其发挥最高的工作效率。
Maximizes the effectiveness of every associate bydeveloping each individuals’ skills and abilities through the appropriatetraining, coaching, and/or mentoring.
*保证所有员工都能遵守酒店、公司和当地的有关消防、危险和安全的规则、政策和法规。
Ensures that associates follow all hotel, company and local rules,policies and regulations relating to fire and hazard safety, and security.
*实施职责范围内的管理和行为，时刻以积极的姿态展现酒店管理团队和凯悦集团。
Exercises responsible management and behavior atall times and positively representing the hotel management team and HyattCorporation.