接线员

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.
主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。
· Process all incoming and outgoing calls accurately and courteously
·正确并礼貌地处理所有打进和打出酒店的电话。
·Records and controls accurately wake up calls
·准确记录并管理叫早服务。
·Pages guests in co-operation with concerned departments
·与相关部门合作，对客人进行呼叫。
·Records all entries on traffic sheets
·将所有条目记录到电话单上。
·Assists guests with international calls and directory queries
·协助客人处理国际长途和号码查询。
·Calls guests by name whenever possible
·尽量称呼客人的姓名 。
·Pages staff member when requested
·如有需要，对工作人员进行呼叫。
·Abides by principles of guest privacy
·遵守保护客人隐私的原则
·Report on logbook daily
·每日记下工作日志。
·Bill call costs
·提供电话费单据。
·Aware of local telephone listings and frequently dialed numbers
·熟悉当地电话表以及常拨号码。
·Maintains a clean work environment
·保持工作环境的清洁。
·Attends to all guest queries and requests promptly
·及时处理客人的所有问询和要求。
·Maintains detailed knowledge of the Hotel’s fire, life and safety system
·熟知酒店的消防、救生和安全系统。
·Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
·熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
·Maintain Hotel Information
·保管酒店相关信息。
·Maintain and execute Finance standards and procedures.
·遵照所有财务标准工作程序。