贵宾服务师-成都世纪城天堂洲际大饭店(J10664)

工作职责：
•This position is concerned with the physical set up and breakdown and resetting function rooms for the next day‘s business for all functions within the Hotel, and actual service to the guest during the function .
•为宴会活动摆台，整理并为第二天的营业重新布置厅房，在活动过程中，为客人提供服务。负责协助完成贵宾接待部在会议中心的接待工作。
•Under the direction of the Banquet Manager or Supervisor, delivers exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
•在宴会经理和主管的领导下和洲际酒店集团的政策法规内，为客人提供额外的服务。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。
任职资格：
.•Strive for constant improvement and take responsibility for your own performance
•为工作不懈的努力，对自己的工作承担相应的责任
•Adhere to InterContinental Hotel Group Corporate Code of Conduct
•遵循洲际酒店的行为法规
•Adhere to Hotel Handbook and general policies and procedures
•遵循酒店的手册，程序和制度
•Adhere to Food and Beverage Policies and Procedures
•遵循餐饮部的程序制度
•Report problems to Management with suggestions for resolution
•Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
•清楚自己工作的职责，寻求能提高工作技能及知识的机会
•Understands how their role fits with others and contributes to the success of business
•了解同事的工作职责，配合他们的工作 ，为酒店的成功做贡献
•Understands the hotel’s facilities, products and services
•了解酒店的设施、产品及服务
•Provides information when requested and promotes hotel’s services, facilities and special events
•在有需求时为酒店的服务设施及特别场合提供信息
•Implements department procedures and policies as needed
•需要执行部门的政策法规向管理层汇报问题并寻求建议以解决问题
•Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
•与客人建立保持良好的关系以便满足客人的需要
•Anticipate guest needs, handle guest enquires, and solve problems
•预见客人的需要，处理他们的需求并为他们解决问题
•Create a positive hotel image in every interaction with internal and external customers
•在与每一位酒店或非酒店客人的交往中都 应为酒店树立一个良好的形象
•Adhere to hotel brand standards
•遵循酒店的品牌标准