宾客关系副经理-成都世纪城假日酒店(J12364)

工作职责：
Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
Prepare monthly report on Priority Club Rewards members.
准备会员的月度报表
Inspects all VIP rooms prior to arrival
检查贵宾的房间
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
和其它部门紧密配合提供优质服务
Input guest data into Opera history system
录入客人数据到相关系统
Assist to promote Inter－Hotel sales and in－house facilities
协助推广酒店销售和设施.
任职资格：
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to read and write English
能够读写英语
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统