副理 - 咖啡厅 Assistant Manager - Market Cafe

1.确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
2.协助确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
3.协助确保员工在适当的时候为其他部门的内部客人提供优质服务。
Assists to ensure that employees provide excellent service to internal customers in other departments as appropriate.
4.礼貌而高效的处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
5.协助关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Assists to improving productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.