领班/主管-宾客服务中心（总机）Team Leader - Guest Service Center

§ 协助副理确保宾客服务中心按照既定的理念顺畅运作，始终提供礼貌、专业、快捷、灵活的服务。
Assists the
Assistant Manager in efficiently managing the Guest Service Centre according to
the established concept statement providing courteous, professional, efficient
and flexible service at all times.
§ 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题，向宾客服务副理报告。
Handles guest
enquiries in a courteous and efficient manner and reports guest complaints or
problems to Guest Services Assistant Manager if no immediate solution can be
found.
§ 与客人建立并保持良好的宾客关系。
Establishes a
rapport with guests, maintaining good customer relationship.
§ 确保信息交流中心、设施及储藏室的整洁并妥善保养。
Ensures cleanliness
and maintenance of the Communication Centre, equipment and storage.
§ 负责向所有来电者提供友善、高效的服务。
Responsible for the
provision of friendly and efficient service to all callers.
§ 经常亲自检查，以确保使用宾客服务中心服务的客人、员工及公共区人员得到符合凯悦酒店集团标准的服务。
Personally and
frequently verifies that guests, associates and members of the public utilising
the Guest Service Centre services are receiving service in line with Hyatt
Hotels Corporation standards.
§ 确保正确处理所有客人的留言、邮件及传真。
Ensures that all
guests’ messages, mail and fax are handled and distributed properly.
§ 强化员工的主人翁精神及营销员的态度并作出表率，以使员工抓住酒店内的一切销售机会。
Exemplifies and
instils upon the associates the ownership and a sales attitude to maintain
awareness of all sales opportunities within the Hotel.
§ 确保高效协助客房送餐、餐厅预订、客房部、健身中心预订及工程部的职能。
Ensures that the
departmental functions of Room Service coordination, Restaurant reservations,
Housekeeping coordination, Fitness Centre reservations, and POMEC coordination
are carried out efficiently.
§ 确保所有运营设备的正常运行，并在需要时汇报维修需求。
Ensures operating
equipment is maintained in good working order and to report maintenance
requirements.
§ 发扬“群策群力”的精神，确保宾客服务中心与其他部门在工作中相互支持、灵活变通。
Ensures that the Guest Service associates work in a supportive and
flexible manner with other departments, in a spirit of “We work through Teams”.