礼宾员Guest Services Officer - Concierge

【任职资格Qualification】
1.人际交往能力。
Interpersonal skills.
2.很强的交流沟通能力。
Excellent communication skills.
3.熟练的计算机能力并熟悉办公软件系统。
Excellent computer skills Microsoft office and related system.
4.大专以上学历
College degree above.
5.一年以上国际酒店工作经验。
Minimum of 1years’ experience。
【岗位职责Job Description】
1.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brandpromise and provide exceptional guest service at all times.
2.保持与顾客和同事的良好合作关系。
Maintains positive guest and colleagueinteractions with good working relationships.
3.知悉最新的促销信息，规章制度及其他重要信息。
Understanding aware of current promotions, policies andother important information.
4.繁忙时期确保礼宾部，行李台，大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Spends time in Concierge, Bell Desk, Hotel Lobby andEntrance during peak periods to ensure that both areas are managed well by therespective team and delivers the brand promise.
5.根据礼宾主管的安排为客人运送行李。
Deliversand picks up guest luggage as assigned by Team Leader.
6.根据标准储存行李。
Storesluggage according to standards.
7.为客人提行李时，指引抵店客人到办理入住登记的地方。
Directsincoming guests to the check in area whilst offering to handle any luggage theguest happens to be carrying.
8.指引客人及来访者到任何酒店的设施。
Directsguests and visitors to any of the Hotel’s facilities.
9.快速将客人的行李送至房间。
Transportsguest’s luggage to their room in an efficient manner.
10.主动为上下车的客人开/关车门。
Opensand closes car doors for guests whenever the opportunity arises.
11.为离店及抵达的客人装、卸行李。
Loadsand unloads guest’s luggage for arriving and departing guests.
12.为客人呼叫出租车并解答问询。
Hailstaxi / cabs and answers inquiries.