前厅部经理

1. Ensure the Guest Services Department meetsquality and internal standards. Identify process improvements and bestpractices. Provide feedback and develop processes to improve the guestexperience.
确保宾客服务部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。
2. Oversee the communication center and ensure that all telephonestandards are adhered to.
监督通讯中心，并确保遵守所有电话服务标准。
3.Implement corrective training based on the analysis ofthe call statistics. Minimize call abandonments by accurate tracking ofincoming calls.
根据呼叫统计分析，实施纠正培训。通过准确跟踪来电，尽量减少呼叫放弃。
4. Maintain standards of guest service quality. Analyzeresponse time to guest’s requests for items and maintenance requests andhighlight any issues to the respective department head.
保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。5.Ensure that the Guest Services team projects a warm,professional and welcome image.
确保宾客服务团队表现出热情，专业和欢迎的形象。
6. Ensure that all daily Special Guest rooms, specialrequest rooms, Long Stay guest rooms for arrivals are blocked in advance and accordinglyand welcome amenities are appropriately ordered and in place prior to the guestarrival.
确保每天所有重要客人的房间，有特别要求的客房，长住客人房间都会在客人抵店前提前锁定，并且提前准备好欢迎礼品。
7. Coordinate with engineering any maintenance issues to betook care of priorto the guest arrival.
协调工程在客人抵店之前处理需要维修的问题。
任职要求：
1. 3年及以上前厅经理岗位任职要求；熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
2. 熟知五星级商务酒店前厅部整体经营管理质量标准，具备较强的工作责任感和敬业精神，抗压能力强。
3.具有良好的组织协调能力、应变能力、文字表达能力和信息管理能力。
4. 形象气质佳，沟通能力强，英语听说读写能力强者优先。