前厅部经理

要求：
1.有国际连锁酒店前厅部管理经验，有凯悦前厅部管理经验者优先；
2.岗位职责：
· 确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。
Ensuresthe delivery of brand promise and provides exceptional guest service at alltimes by engaging with guests upon arrival and working with the guestthroughout their stay.
· 根据各个区域（包括前台、客房和餐饮）的运营需要，协助各宾客服务员履行职责。
Assistswith Host duties as requested and required due to operational needs in allareas including Rooms, Housekeeping and Food and Beverage
· 通过礼貌有效的方式处理所有客人的投诉和要求，并确保问题得到圆满解决。
Handlesall guest inquiries in a courteous and efficient manner, following through tomake sure problems are resolved satisfactorily.
· 保证宾客满意度调查（HySat）得分达到或超越公司目标。
Ensurethat Guest Satisfaction Survey (HySat) score is achieved or exceeds thecorporate target.
· 通过维持与宾客的良好关系与宾客建立友好关系。
Establishesa rapport with guests maintaining good customer relationships.
· 培训和确保宾客服务员按照品牌标准履行其职责。
Trainsand develops Hosts to carry out duties to brand standards.
· 以支持和灵活的态度与酒店经理-宾客服务部和其他凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Worksclosely with the Hotel Manager - Guest Services and Hyatt Place associates in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.
· 以支持和灵活的态度及“团队协作”精神与其他部门合作。
Worksin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.