宾客服务主管 Guest Service Supervisor

Register the guest, assign rooms and room keys accordingly to established check-in/out procedures
根据入住标准为客人办理入住登记及退房手续。
Maintains cashier float and ensures accurate daily report of all money received
确保每日现金出入的准确无误。
Cashes hotel guest’s personal and assists with currency exchange
负责客人的外币兑换。
Keep abreast of all modifications to accounting policies and procedures
及时了解和掌握财务政策的变更和工作流程的更新。
Sell the hotel and Mandarin Oriental products and services using up-selling and suggestive selling techniques.
有意识地介绍酒店产品，合理的向客人推荐更好的房型从而为酒店增加收益。
Take the initiative to handle guest complaints, resolve and meet their issues and requirements, and report to the duty manager in a timely manner when encountering difficulties.
主动处理客人的投诉，解决和满足客人的问题和要求，当遇到困难时及时向值班经理汇报。
Review arrival information on a daily basis; VIP, Repeat guests, Groups, special requests etc.
查阅日常的到店信息，包括VIP,常住客，团队以及有特殊要求的客人等。
Checks discrepancies to ensure correct room status at all times.
确保每日房态的准确无误。
Be familiar with service standards and is guided in daily work by these. Monitors Front Desk staff performance continuously in this respect.
熟知服务标准并付诸于实践，监督前台员工此方面的工作表现。
Conduct the Front Desk staff training and development.
负责前台员工的培训和发展。