工程部技工/主管

1. Follow relevant regulations strictly to ensureequipments normally run.
严格遵守有关规章制度，确保酒店设备的正常运行。
2. Follow the brand promise and always provideexcellent customer service.
遵循品牌承诺并始终提供优异的对客服务。
3. Provide quality service to internal guests of other departments whenappropriate.
在适当的时候为其他部门的内部客人提供优质服务。
4. Handle all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
5. Handle guest and staff enquiries in a courteousand efficient manner, reporting complaints or problems if no immediate solutioncan be found, whilst feeding back a prompt follow up.
友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
6. Maintain positive guest and colleague interactions with good workingrelationships.
与顾客和同事要有良好的合作关系。