宾客服务领班

岗位职责/职位描述
Duties and Responsibilities
工作职责
1、Greets all guests at all times in a friendly andhelpful manner and attempts to learn and use guest’s name at everyopportunity
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
2、Registers and rooms all arrivals according toestablished procedures
按照既定工作程序为所有来客登记并安排房间。
3、Maintains intimate knowledge of departmentalstandards and procedures
熟知部门标准工作程序。
4、Performs check in, check out and room changeprocedures and ensures all data are entered completely into the hotel systemsin accordance with reservation
履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
RequiredSkills
技能要求
1、Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2、Able to read and write English
能够读写英语
3、Proficient in the use of Microsoft Office and FrontOffice System
熟练使用微软办公软件和前台系统