Guest Service Manager 宾客服务经理

1. Well patrol lobby, monitor all service in lobby within standard and polite way.
良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。
2. Master all emergency procedures and well handle crisis management.
掌握各种应急程序，有效进行各种危机处理。
3. Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
4. Professional to handle guest complaints and record.
专业的处理宾客投诉并记录汇报。
5. Maintain the close relationship with guest and ensure the guest is satisfy consistently.
维护与客人之间亲近的关系，确保客人始终如一的满意。
Knowledge and Experience知识和经验
1. Minimum two (2) years relevant experience in a similar position in a renown international hotel brand
在知名国际酒店内从事至少两年类似岗位的经验
2. PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
3. Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
4. How to manage guest experience, understands and can use reporting RPS, etc.
了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析