楼层经理

岗位职责
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Monitors Housekeeping personnel
to ensure guests receive prompt and courteous service
·
监督客房部工作人员，确保客人得到及时和礼貌的服务。
·
Monitor Housekeeping personnel
to ensure rooms, and particularly those of IHG Rewards Club members,
known repeat guests and other VIP’s receive special attention
·
监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
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Informs other operating
departments of Housekeeping matters, which concern notably the Front Office, to
ensure accurate room status, in addition to communicating with Engineering and
the Laundry
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除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
·
Schedules routine inspections
by supervisors, of all housekeeping areas including occupied and non-occupied
rooms Inspects guest rooms in all Housekeeping areas on a regular basis to
ensure furnishing, facilities and equipment are clean and in good repair, well
maintained and replaced / refurbished as required
·
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养、更换和整修。
·
Appraise appearance, discipline
and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary
·
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
·
Follows up on progress of
agenda items covered in regular meetings
·
跟进日常所提及的其他需要跟进的客房部的日常事务。
·
Works with the Executive Housekeeper on routine cleaning programs including spring
cleans, etc
·
与行政管家一起管理例行清扫活动，包括春季大清扫等。
·
Acts on behalf of the Executive
Housekeeper in his / her absence as assigned
·
当行政管家缺席时代理其工作。
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Supervise the implementation of
housekeeping standards and procedures in relation to:
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监督客房部各项标准和工作程序的执行：
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Recommended changes to these
standards and training needs on an ongoing basis
·
就这些标准和培训需求提供持续性的改进建议。
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Maintain a current and thorough
knowledge of all housekeeping systems
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对客房部所有系统有完整的知识。
·
Responsible for entering
accurate room status into computer daily and investigate discrepancies
·
负责每天将客房情况准确的输入电脑并调查各种异常情况。
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Maintains and update
administrative data
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维护和更新管理数据。
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Open and close the shift and
ensure effective shift hand over
·
负责管理接班和交班工作，以确保交接班过程的有效进行。
·
Maintains working area and
equiement in a proper state of cleanliness and repair
·
确保工作区域和设备得到良好的清洁和修缮。
·
Report guest complaints to
Executive Housekeeper or delegate immediately
·
及时向行政管家或其代理人汇报客人的投诉情况。
·
Solve employee grievances
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解决员工受到的不公正待遇问题。
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Perform Room allocations
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分配客房。
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Perform Room inspections
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检查客房。
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Prioritise arrival rooms
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排列抵店客人客房的优先顺序。
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Liaise with Front Office for
guest and hotel requirements
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配合前台满足酒店和客人的要求。
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Ensure guest valet is processed
and delivered in a timely manner
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确保及时为客人提供洗衣服务并送还。
·
Co-ordinate special projects (e.g. site rooms, vermin
control, window and carpet cleaning, room inventories)
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协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
·
Manage all special requests
made by guests
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处理客人所有的特殊要求。
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Ensure consistency within the
department
.
确保部门内工作的一致性。
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Management of lost property for
the hotel
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管理酒店的遗失财物。
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Ensure you have complete
knowledge of room types, layouts and facilities
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确保具有客房类型，设计和设施的全面知识。
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Manage storage areas
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管理仓库。
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Maintain adequate stock levels
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保存充足的用品存货。
·
Complete stock takes as
required
·
按要求完成库存盘点工作。
·
Maintain stock levels
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维持存货水平。
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Conducts shift briefings to
ensure hotel activities and operational requirements are known
·
进行交接班说明，确保了解酒店的工作和运营需求。
·
Works with Superior on manpower
planning and management needs
·
与上级领导一起进行人力规划和管理需求。
岗位要求
1.高中或酒店行政管理，酒店管理或相当的大专学历。
2.拥有在相似规模酒店4年客房工作经验，包括的管理经验或培训经验。
3.熟悉本部门专业知识，熟练使用电脑。
4.身体健康，相貌端正。
5.受过专业培训；并且能力出众者。
6.经验类型和程度的要求可能因运营规模和复杂性而略有不同。