F&B Secretary 餐饮部秘书

Key Responsibilities 主要责任
Key Tasks 主要任务
· To reflect the InterContinental philosophy by providing a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level
以积极的态度、保持团队精神为我们的客人提供高质量的服务来体现出洲际的理念
· To greet with a smile at all times colleagues or guests anywhere in the hotel (Front or back of the house)
在酒店总是微笑着问候客人及同时（无论前台或者后台）
· To have a pride of the self personal appearance, makeup and clothing
保持好的仪容仪表、化妆和服装
· To remain confidential about all matters of such nature
对所有事情保密
· Maintain and updates KITCHEN files, as follows:
维护和更新餐饮厨房的文件并跟进
- Banquet event orders for the day
宴会厅当天的预定单
- Daily KITCHEN reports
每日餐饮报表
- KITCHEN duty rosters
餐饮厨房排班表
- Room occupancy
客房住房率
- Forecasts / budget
预算
- Others as specified
其他
· Types correspondence and ensure accuracy of grammar, composition and format
以正确的形式写文件
· Handles incoming and outgoing calls according to hotel standards以酒店的标准接听或拨打电话
· Clears IN/OUT trays for KITCHEN division and distributes to addresses concerned
清理和分发餐饮厨房的相关文件
· Ensures proper requisitioning and control of office supplies; follows up on delivery of materials where need
适当的运用和控制办公物品
· Ensures all correspondences, faxes, messages, emails are responded in a timely manner / disseminated accordingly
及时的查看并答复邮件，信件或传真，有必要时转发给相关人员
· Handles and follows up on assignments as assigned by superior跟进和解决上级所分配的事情
· Ensures security and upkeep of all department confidential files保存部门的秘密文件并确保安全
· Handles all appointments concerning the superior(s) and keeps track of his / her daily schedule and engagements
替上级合理的安排时间表及约会
· Ensures all arrangements are made prior to meetings (booking of function room, set ups, meeting materials etc.)
确定事前预定的会议（预定会议室，摆台及会议所需物品）
· Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication
和同事及其他部门之间的协调工作
· Inform concerned personnel of details of meeting
通知相关人员会议的信息
· Takes minutes for the meeting as required; ensure to disseminate minutes to all concerned
每天记录会议内容并发送给相关人员
· Prepares necessary contracts as instructed by superior
根据上级的指示制定合同
· Maintain updated file of contracts and all matters pertaining to entertainers in hotel
将合同存档并复印给相关部门
· Ensures arrangements in relations to entertainment contract are followed up
随时跟进合同的进度
· Keeps track of contract duration and reminds superiors on expiration as needed
关注合同的有效时间并提醒上级
· Follows up on promotion details, upon instruction to ensure that necessary promotional materials (manuals, flyers etc.) are prepared
跟进推广的信息并提前准备推广资料（如宣传单、宣传册等）
· Ensures personal awareness of the activities and services within the hotel in order to promote the property and be responsive to customer inquiries
积极地推销让客人了解并尝试我们的推广
· Handles all appointment requests for superior and schedule accordingly
有效的、及时的完成上级所分配的任务
· Maintains good relationships with colleagues and contributes to team spirit
和同事之间保持好的沟通，有团队精神
· Co-operates and co-ordinates with colleagues and outside agencies whenever necessary
和同事及外部人员保持有好的关系
· Interacts with other departments to provide additional or specialised guest services
和其他部门友好合作为客人提供额外的服务
· Handles equipment with care and practice economy / recycling of office materials whenever possible
切合实际回收利用办公室资源及设备
· Ensures timely reporting of malfunction, followed up with maintenance of appropriate office equipment when required
当办公设施设备坏时及时的报告并跟进设施设备的维修
· Attends schedules training
按时参加相关培训
· Participate actively in company initiated employee activities
积极参加员工活动
· Adheres to the specified hygiene and personal grooming standards of the hotel
按照酒店的标准保持个人卫生和仪容仪表
· Adheres to the set procedures for attendance and timekeeping
严格按照酒店规定的时间出勤
· Maintains general cleanliness of the office
保持办公室清洁卫生