预订部主管

【岗位职责】
· Be knowledgeable about hotel room status,inventory, promotions, facilities and different services offered throughout thehotel.
全面了解酒店客房情况，推广活动，整个酒店的设施设备及服务。
· Communicates to Reservation Agents currentsales strategy, promotional efforts and other hotel activities.
与预订部文员沟通销售战略。促销活动及其他酒店活动。
· Assists Reservation Manager to oversee andsupervise the overall office performance as well as individual ReservationsAgents’ performance.
协助预订部经理监督管理整个办公室每个员工的工作。
· Monitors staffing requirements including theworkload of individual reservation associates and co-ordinates ReservationAgents’ roaster.
密切关注员工要求，包括注意预订部每位员工的工作量及员工排班表。
· Reviews the expected arrival report daily.
每日在电脑中查看预计抵达客人报表。
· Follows up on current month group rooming list.
跟踪当月抵达团队名单。
· Ensures commission requests are followed up.
确保有人跟进佣金事宜。
· Controls rate programs such as open and closefor Reservation Agents to sell after cut off days or in excess of allotment.
控制价格结构，如过截止时间后或超过已定配额时有权打开或关闭价格系统。
· Ensures all reservations are thoroughlyreviewed for accuracy prior to guest’s arrival.
在客人到达之前，确保全面检查所有的预定。
· Monitors room sales based on rate strategies toincrease revenues.
在价格战略的基础上，控制房间的销售以增加收入。
· Takes care of the department in the absence ofReservation Manager.
在预订部经理不在的情况下监管部门运作。
· Builds rate programs in system whenevernecessary.
需要的情况下，在系统里建立价格计划。
· Updating the Reservation Manual.
不断更新预定手册。
· Implements inventory control and selling strategies.
实施房间储备控制和销售战略。
· Monitors group reservation activities.
管理团队预定活动。
· Reviews all arrivals on tight periods tominimize unexpected “wash” or cancellations.
在酒店房间紧张的情况下，查阅所有的预计抵达报表，以最大限度避免意外的“洗房”和订房取消。
· Monitors call handling to maximizeopportunities in upwelling.
监督电话的接听，以最大限度的抓住机会上升销售。