西餐厅领班 Team Leader-Western Restaurant

1.协助餐厅经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务
To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times
2.根据酒店服务标准提供宾客服务。
Follows Hotel Standards for customer service.
3.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4.确保遵守品牌承诺以追求利润大化为原则进行部门运作。
Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
5.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。
Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.