行政楼层接待 Executive Floor Agent

1.对酒店资讯有完整的了解，如：整个酒店的特色，服务，各场所营业时间。所有房型，房号，房间布局，家具陈设，摆放位置。所有房价，打包价，促销价。每日房数，预期到店数，预期离店数。任何一天的可卖房。团队的每日活动安排。
Knowledge of all hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities.
2.了解并遵循酒店及部门的各项规章制度。
Maintain complete knowledge and comply with all hotel and departmental
policies and procedures.
3.跟主管一起回顾每日工作安排及重要事情。
Meet with supervisor to review daily assignments and priorities.
4.跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜。
Meet with departing Front Desk Agent to review business status and follow up items.
5.依照已有的标准流程使用所有的电脑操作系统。
Access all function of computer system according to established procedures and standards.
6.工作区域准备好必要的物品，并且在整个班次期间都保持整洁。
Set up workstation with necessary supplies; maintain cleanliness throughout shift.
7.接听部门电话时需在三声之内接起，使用正确的问候语及电话礼仪。
Answer department telephone within three rings, using correct greeting and telephone etiquette.
8. 跟所有接洽过的客人建立积极的宾客关系。
Promote positive guest relations to all individuals approaching the Front Desk.
9.礼貌的为他人提供所需要的信息。
Accommodate all requests for information in a congenial manner.