前台接待/Receptionist

1.积极的工作，友好的为客人提供服务。
Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
2.积极参加所需的各种培训，提高工作能力。
Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
3.为顾客提供热情服务，让他们有回家的感觉。
Creating a warm and welcoming arrival for guests, ensuring that they feel expected and
immediately “at-home” when they arrive.
4.采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客服务经理。回访客人，确保客人对解决方法满意。
Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.