Guest Relations Officer/Manager（Expatriate）宾客关系主任/经理（外籍）

1. Ensure all Standard Operating Procedure and Local Standard Operating Procedures are adhered to and carried out.
遵照所有的标准营运程序及本地标准程序来执行工作。
2. Meeting and escorting guests to their rooms and provide in room check service when required.
当有需要时，带领客人进房间提供房内入住登记服务.
3. Knowing all duties and responsibilities of daily front desk operation; support front desk associate efficiently whenever required. (Including the Business Centre.)
了解前台每天的营运步骤，无论何时都支持前台有效的完成工作.(包括商务中心)
4. Being professional with daily hotel operation and offer manning support to other related section or department when required.
了解酒店每天正常的营运步骤，并当有需要时为其他相关部门提供服务支持。
5. Check and ensure that all tasks stated on the GRO’s daily operations checklists, are completed before the end of each shift.
遵照宾客关系主任每天的工作程序执行工作并按时完成工作。
6. Provide interpreter service upon required situation. (Escort guest to hospital for doctor service. Escort guest to Police office when needed. VIP City Tour guide service, etc.)
视实际情况提供恰当的宾客服务(例如，陪同客人去医院看医生；当有需要时陪同客人去警局；为贵宾当向导等等。)
7.Ensure all VIP welcome packets are properly prepared according to the hotel’s standard and VIP rooms are assigned and checked prior to the VIP’s arrival per personalized request.
按照酒店的标准为所有的贵宾准备欢迎礼物。安排所有的贵宾入住房间并在入住前按照贵宾的个人要求做好一切安排准备工作