快乐度假·运营总监/副总监·微笑服务·年终奖可谈·主理人

职责义务：
Duties & Responsibilities:
1.全面负责酒店日常运营管理工作，制定并执行运营策略，确保各部门高效协作，提升整体运营效率和服务质量。
Overall responsible for the daily operation management of the hotel, formulate and implement operation strategies, ensure efficient collaboration among all departments, and enhance the overall operational efficiency and service quality.
2.监督酒店前厅、客房、餐饮服务、餐饮厨房等核心部门的运营情况，优化工作流程，解决运营中的突发问题。
Supervise the operation of key departments such as the hotel lobby, guest rooms, catering services, and catering kitchens, optimize work processes, and resolve unexpected issues that arise during operations.
3.制定并落实运营预算，控制成本，提高酒店盈利能力，确保财务目标的达成。
Develop and implement the operational budget, control costs, enhance the hotel's profitability, and ensure the achievement of financial goals.
4.分析市场趋势和竞争对手动态，提出改进方案，提升酒店市场竞争力。
Analyze market trends and competitor activities, propose improvement plans, and enhance the hotel's market competitiveness.
5.建立并维护与客户、供应商及合作伙伴的良好关系，提升客户满意度和品牌形象。
Establish and maintain good relationships with customers, suppliers and partners, and enhance customer satisfaction and brand image.
6.负责员工培训与发展，打造高效团队，提升员工专业素质和服务水平。
Be responsible for employee training and development, build an efficient team, and enhance the professional quality and service level of employees.
7.确保酒店运营符合行业标准及法律法规要求，维护酒店安全与卫生。
Ensure that the hotel's operations comply with industry standards and legal regulations, and maintain the safety and hygiene of the hotel.
专业知识技能：
Job Knowledge / Skill:
1.至少拥有十年酒店行业工作经验；具备餐饮管理背景，熟悉国际连锁酒店运营模式及管理流程；流利英文沟通能力。
At least ten years of experience in the hotel industry; possess a background in restaurant management, be familiar with the operation model and management procedures of international chain hotels; have excellent English communication skills.
2.出色的领导力和团队管理能力，能够有效协调多部门工作，推动目标达成。
Excellent leadership skills and team management abilities, capable of effectively coordinating work among multiple departments and driving the achievement of goals.
3.优秀的分析能力和决策能力，能够快速应对运营中的复杂问题。
Excellent analytical and decision-making skills, enabling one to quickly address complex issues in operations.
4.具备较强的成本控制意识和财务管理能力，能够制定并执行合理的预算计划。
Possess a strong sense of cost control and financial management skills, and be capable of formulating and implementing reasonable budget plans.
5.良好的沟通与谈判技巧，能够与内外部利益相关者建立高效合作关系。
Excellent communication and negotiation skills, enabling the establishment of efficient partnerships with both internal and external stakeholders.
6.对服务品质有极高要求，注重细节，能够持续提升客户体验。
Has extremely high requirements for service quality, pays attention to details, and is capable of continuously enhancing the customer experience.
7.具备创新思维和市场敏锐度，能够根据行业变化调整运营策略。
Possess innovative thinking and market acumen, and be able to adjust operational strategies in response to industry changes.