Outlet VIP Supervisor 中餐厅VIP接待主管

工作职责：
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
By completing TBS checklist in product knowledge.
能够达到TBS 产品知识的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及饭店其他部门的营业时间。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其他具有吸引力的餐厅或场所。
To actively check staff product knowledge on each shift.
在工作中随时检查员工的产品知识。
Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
By ensuring all staff is briefed for the details of the shift ahead.
确保所有员工提前了解换班详细安排。
By completing TBS checklist on preparing the restaurant for service.
完成TBS账单表以准备餐厅服务。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。
Ensure all guests are escorted to a table, asked if they would prefer smoking or no smoking.
保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Ensure all drinks are replenished, never letting cup or glass to become empty.
保证询问客人的饮料是否续杯，保证不发生空杯的情况。
Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to all guests & actively checking on their satisfaction.
各尽其职，向客人做自我介绍，注意收集客人满意度的反馈。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
A supervisor must have detailed knowledge of Departmental Standards.
作为主管需熟悉掌握部门的各项标准。
Be able to explain the Standards to the team.
可以为团队成员解释介绍服务标准。
Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.
以积极的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
Be Pro－Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
Positively end the guests experience by checking satisfaction.
在客人用餐接近尾声的时候，询问客人对用餐是否满意。
任职资格：
1.具备在餐饮或酒店行业担任主管或团队领导角色的相关经验。
2.具有出色的领导能力和团队管理技能，能够培训和激励员工。
3.具备卓越的沟通和人际交往能力，注重提供优质的客户服务。
4.了解餐饮运营、库存控制和健康安全标准。