Chief Butler 首席管家

1、Ensure Hilton’s Brand Service standards are consistently practiced by all team members.
确保所有团队成员坚持执行希尔顿的品牌服务标准。
2、Assist guests efficiently, courteously and professionally in all Reception related matters.
在所有有关前台的事务上高效、礼貌、专业的帮助客人。
3、To check VIP arrivals in a daily basis andpersonally check their assigned rooms ensuring they are of an excellentstandard, place amenities(where appropriate) and VIP letters in rooms.
每天检查到店VIP情况，并亲自检查分房以确保房间状态良好，安排将相关的VIP赠品及欢迎信送至房间。
4、To meet VIP’s on departure, assisting with anyfinal requirements and checking satisfaction of their stay.
在VIP离店时欢送他们，为他们解决问题并确认VIP客人的满意。