Operator Team Leader 总机领班

• Assist MC Manager to ensure the Hilton’s Brand Service standards are consistently practiced by all team members.
协助宾客服务中心经理确保希尔顿的服务标准在每个团队人员中持续实行。
• Assist MC Manager to ensure the compliance with all company policies and procedures by all team members.
协助宾客服务中心经理确保每一位团队成员遵守酒店的政策和程序。
• Assist MC Manager to ensure the Magic Office is always kept tidy and organized.
协助宾客服务中心经理管理并确保办公环境，始终整洁和有序。
• Any other duties assigned by the Guest Service Center Manager.
由宾客服务中心经理安排其他工作。
• Proactive to attend hotel and department trainings, activities and meeting.
积极参与酒店及部门培训及活动，准时出席部门会议。
• Be completely familiar with Fire Emergency Procedures and Guest Service’s role in emergencies and ensure all Magic team’s Knowledge of these procedures.
熟知火警程序和紧急事件中宾客服务中心的作用，并确保所有总机接线员也熟知这些程序。
• To be fully conversant with the Hotel Emergency and Evacuation procedures, ensuring all Front Office personnel are competently trained in such procedures and to conduct regular emergency procedure checks.
熟知酒店紧急疏散程序，确保前厅部的每一位成员应急程序的培训和定期进行应急程序检查。
• To be fully conversant with manual Magic procedures to be used in the event of the Hotel’s systems being off-line.
酒店系统处于脱机状态时能熟悉掌握客服中心的手动处理程序运用。
• To be fully conversant with Hotel room type, assisting guests with reservation enquiries.
熟知酒店的房型，帮助客人查询预订。
• Room amenities delivery must be sent, recorded, retrieve in a timely manner including the no shows.
客房加借物递送必须及时通知、并做好记录，递送做好实时跟进。