行李员 Bell Attendant

1.确保所有顾客需求和要求得到及时关注并以正确的方式处理，按照客人要求提供取送服务。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
2.熟悉掌握酒店的产品知识、服务标准及酒店政策。
Be familiar with the hotel’s products and services and policies.
3.礼貌并有效地处理客人和员工的投诉或询问，将客人投诉立即汇报至助理经理或礼宾部经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
4.确保全部的顾客留言，信件，传真和包裹的正确迅速地分类及分发。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.