Receptionist 前台接待

KEY RESULTS AREAS 职位概要：
1. Tohandle all check-in and departure of guests including the processing of theirreservation. 处理所有客人入店及离店包括预定的程序。
2. Tohandle all guest requests during their stay. 处理客人在店期间的所有需求。
3. Tohandle all front desk cashier duties including cash flow handover. 处理所有收款及退款事宜,并确保备用金交接正常。
4. Toorganize and implement guest programs / plans that anticipate and meet guestsneeds and interest. 组织和实行可以满足客人需要和引起客人兴趣的住客活动。
5. Tohandle all leasing activities including conducting site inspections in theabsence of Sales and Marketing. 处理所有租赁事宜，包括在销售部不在的时候带客人看房。
6. Toprovide support on sales enquires through telephone or from site inspections. 同通过电话或带客人看房来协助销售部。
7. Toact as a link between Operations and the Corporate Office on operation andsales processes. 在运营和销售上在运营部和合作部门间起到桥梁作用。
8. Tosupport Sales and Marketing by providing relevant information including guestfeedback and sales leads. 通过反馈客人意见和销售趋向等为市场部提供相关的信息。
9. Tohelp the Service Assistants in the breakfast lounge to ensure good service andto improve the contact with the residents. 在早餐吧帮助服务助理确保为客人提供优良的服务并加强与住客之间的沟通。
10. Tointeract with the residents and explain facilities and services. 与住客沟通并为其介绍酒店的设备和服务。
11. Tohandle complaints from residents and to refer to management only if the problemcannot be solved without impact on the finances of the company or on thecompany’s image. 处理客人投诉并在解决不了的情况下向经理反映但不能影响公司的形象。
12. Toprovide care and diligence to residents belongings during their arrival,departure and apartment change. 在客人抵店，离店和换房的时候提供细心周到的服务。
13. Torecord incoming registered mail, telegram, parcel, express mail in appropriatefile and distribution. 将客人的信件，包裹，快递签认真记录并及时分发。
14. Tohandle all mail, messages, telephone calls, information enquires and relatedservices requested by the residents. 处理所有电邮，留言，来电和客人要求的信息。
15. Tomaintain order and security of guest keys, floor master keys kept in OPM officeand others selected keys, ensuring key issue policy is followed. 确保客人门卡及楼层卡及相关钥匙的安全管理。
16. To record and follow up daily logbook and handoverwith next shift to ensure guest requests should be settled timely. 确保所有未完成的工作记录在当日交接班记录并跟进落实。
17. To prepare birthday gift and organize party for thelong time guest. 为长住客举办生日聚会或准备生日礼物来提高客人的入住满意度。
18. To perform the audit report balance and follow upwith high balance in an orderly fashion. 完成并审查欠费报表确保账目收入平衡。
19. Tofamiliar with safety, first-aid, fire and emergency procedures and operateequipment sensibly and properly. 熟知酒店安全条例，急救，消防及紧急事件处理程序，安全并机智地运用相关设施设备。