宾客关系经理Guest Service Manager

1.Handles and follow through any guests
complaints, and take corrective measures to avoid repetition.
处理客人投诉，并采取补救措施，以避免重复投诉。
2.Must be visible in the lobby during busy
periods (check-in/out, high occupancy).
在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
3.Checking the VIP rooms and arrangement to
make sure everything goes well.
检查VIP客人的房间和安排并保证所有安排妥当.
4.Coordinate with other departments to make
sure guest has had a wanderful experience in hotel.
处理客人投诉，并采取补救措施，以避免重复投诉。
5.Update guest complaint log sheet both in
log sheet and opera system.
在投诉本上和系统中更新客人的投诉。
6.In charge the guest preference collection
and modifying.
管理客人的喜好，收集更新。
7.Act as a link between Management and line assocaites in order to ensure effective communication.
做好管理层与前线员工之间的联系，以确保有效的沟通。
8.To carry out administrative requirements
as directed.
落实行政要求指示。
9.Assists in the selection, training and
evaluation of Resort Hosts and Telephone Operators.
协助甄选，对员工进行培训和评估。
10.Continuously seeking for initiatives to
improve operational procedures and service standards.
不断寻找方法，改善运作程序和服务标准。
岗位要求
1.College or above.
大专（含）以上学历。
2.1-3 years in international hotel front office.
国际连锁集团品牌1-3年的酒店前厅经验。
3.Ability of English communication.
具备良好的英文听说读写能力。
4.Ability to communicate at all levels and
work out problems.
善于沟通及解决问题能力。
5.Must be well-presented and professionally
groomed at all times.
始终保持良好和专业的形象。